Day 1 Testing Observations

Firstly a big thank you to everyone that's been in touch today about their experience with trying out the new software. The response has been excellent so far.

Together with your feedback, we've been watching closely what's happening in the background. Already, we're building a picture of what needs fixing and enhancing.

Here are some of the common problems:

Emails stuck in "pending" state

Checking of the emails happens in the background using a server job. On several occasions today, the job has just stopped. We've kicked it off again so far at least 3 times so far today.

We know what's causing the job to stop unexpectedly and hope to have a fix in place in the next day or so.

Timeout on bulk import

We've seen this at least 5 times so far today for different testers. The problem is to do with the large numbers of email addresses being imported in one go.

As a work around, you can cut down the amount of addresses that you import in one go. We've found 500 to be a good number.

Longer term, we'll be putting in an "upload" function (rather than copy/paste) that will be far more scalable and able to handle larger numbers of addresses.

The dreaded - "Oops" error screen

We get alerts every time you see one of these! So far today, we've had a number of these. The good news is that we know exactly what's causing it. It's on the list to fix. Please bear with it.

Lack of documentation / instructions

Several of you have struggled with some aspects of the interface. I've done my best to respond individually to any queries. Hopefully, this got you up & running just for now.

We've outsourced documentation this to get it done. It will appear at some point.

There is some limited documentation here.

All in all, I'm quite pleased with how the first day has gone so far. Most of the issues that we are seeing are kind of expected in any software dealing with large amounts of data.